How to complain about financial services Money TalkBy Natalie Ceeney Chief executive, Financial Ombudsman Service Natalie Ceeney says that communication is the key in a dispute It is almost a month since I started my new role, as chief executive at the Financial Ombudsman Service – the free service set up by law to settle complaints between consumers and financial businesses. [...]
The OFT is warning consumers that businesses that claim to be able to use sections 77/78/79 of the Consumer Credit Act 1974 to wipe out their debts are misleading them.
The OFT has today published a guide on the rights consumers have to request information under these sections of the Act. This explains that for a fee of £1 consumers can request a copy of their credit or hire agreement and information on their account so that they can find out:
• what was originally agreed
• what the agreement is now (if it has changed)
• how much is still owed.